Privacy Policy

ConversaFlows collects information submitted through this website, including contact form messages, early access requests, business names, email addresses, WhatsApp phone numbers, and support communications.

When a business uses ConversaFlows with WhatsApp Business Platform, we may process customer conversation data, message metadata, lead details, and AI-generated summaries on behalf of that business.

ConversaFlows is designed for WhatsApp Business workflows. Messages and metadata may be received from Meta's WhatsApp Business Platform and used to help the business respond, qualify leads, and manage conversations.

Businesses using ConversaFlows are responsible for having the necessary permissions, opt-ins, and lawful basis to communicate with their customers on WhatsApp.

ConversaFlows uses AI systems, including third-party model providers, to draft responses, summarize conversations, classify lead intent, and recommend next steps.

AI-generated content may be inaccurate or incomplete. Businesses should review and supervise automated replies, especially where the conversation involves sensitive, legal, medical, financial, or high-impact decisions.

We use information to:

• Respond to website inquiries and early access requests.
• Provide, operate, secure, and improve ConversaFlows.
• Process WhatsApp conversations and lead data for businesses using the service.
• Generate AI-assisted drafts, summaries, insights, and routing suggestions.
• Monitor reliability, abuse prevention, and platform security.

Website form submissions and support records are retained as long as needed to respond to requests, maintain business records, and comply with legal obligations.

Conversation data processed for businesses is retained according to the business configuration, service needs, security requirements, and applicable law. We aim to avoid retaining data longer than reasonably necessary.

We do not sell your personal information.

We may share information with service providers that help us operate ConversaFlows, including hosting, database, email delivery, analytics, AI model providers, Meta/WhatsApp platform services, and security tooling.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your data through /data-deletion
• Restrict or object to processing
• Withdraw consent where applicable

For privacy questions, contact support@conversa-flows.com. ConversaFlows is operated by Sarah Elia Dayan, Registered Business in Israel, Business ID 313907883, Petah Tikva, Israel.